All payments made with GRIP are protected by GlassGrab Buyer Protection.
What this means
In any scenario where the seller does not ship the item or ships an item that is not as described, you are protected.
It is the seller's responsibility to ensure that the item that they ship is packaged correctly. Videos are provided within the app to demonstrate how to properly package different types of items.
If after 3 days tracking is not provided for the item, the buyer may file an "Item Not Received" claim. The seller can choose to refund or to ship the item. If they choose to ship the item, the claim can then be closed by the buyer.
After an item you bought has been delivered, you have a full 48 hour window to inspect it. If the item is either damaged or not as described, you may file a claim through the app by hitting the "Report an Issue" button in the conversation or the transaction.
You will then be asked to come to a resolution with the seller. If the issue cannot be resolved, the buyer or seller may escalate the case to be reviewed by GlassGrab. GlassGrab will make the final decision about what is fair for the buyer and seller after collecting necessary evidence. During this time, you may receive emails from GlassGrab asking for more information - including things like images of the item.